Grievance Redressal

🌟 Grievance Redressal & Escalation Matrix

📌 SEBI Registration Details

1. Registered Entity Name: SHERASIYA RIYAZUDIN RASUL
2. Trade Name / Website: Research Sultan Website
3. Type of Registration: Research Analyst
4. SEBI RA Registration Number: INH000022057
5. BSE RA Enlistment Number: NA
6. Official SEBI Research Analyst List: SEBI Directory of Registered Research Analysts
7. Official BSE Registered RA Directory: BSE Registered Research Analysts Directory
8. Registration Date: Jul 25, 2025

🏢 Registered / Correspondence Address

Near Primary Healthcare Centre, Panchasar, Wankaner, RAJKOT, GUJARAT, 363621

📞 Customer Support & Primary Contact

• Customer Support Head / CEO: SHERASIYA RASUL
• ☎️Phone: +91 96245 29677
• 📧Email: researchsultan1@gmail.com

📝 Important Note on Grievance Redressal

If you are dissatisfied with any aspect of our services, please raise your concern through the following channels:

• 📧Email: researchsultan1@gmail.com
• ☎️Phone: +91 96245 29677

🔁 Escalation Process

If your issue remains unresolved after 7 working days, or if the response is unsatisfactory, you may escalate the matter directly to SEBI via the following platforms:

🔗 SEBI Grievance Platforms

1. SEBI SCORES Portal: SEBI SCORES — Investor Complaint Portal
2. SEBI SMART ODR Platform: SEBI SMART ODR — Online Dispute Resolution
3. SEBI Toll-Free Numbers: 1800 22 7575 / 1800 266 7575
4. SEBI Regional Offices Contact List: SEBI Regional Office Addresses

📱 SEBI SCORES Mobile Apps

1. iOS (Apple): SEBI SCORES App — Apple App Store
2. Android (Google Play): SEBI SCORES App — Google Play Store

🎓 Investor Education & Awareness Tools

SEBI Investor Website: Comprehensive source of investor rights, guidelines, and market tools

• 🔗SEBI Investor Education Portal

SEBI Saarthi App (Investor Education)

1. Android: SEBI Investor App — Google Play Store
2. iOS: Saa₹thi App — Apple App Store

🚨 Investor Protection Guidelines

⚠️To Avoid Unauthorised & Fraudulent Services:

💳 Important Notice on Fee Payments

1. All fee payments for research services must be made only through the official website of the SEBI-registered Research Analyst (RA) and via verified and approved payment channels.

⚠️SHERASIYA RIYAZUDIN RASUL (SEBI Reg. No.: INH000022057) does not authorize any third-party payment links, UPI IDs, or personal accounts for receiving service fees.

✅ Accepted Payment Methods

1. Payment gateway linked through the official website: Research Sultan Website
2. Direct transfers to the bank account registered in the name of SHERASIYA RIYAZUDIN RASUL
3. Centralized Fee Collection Mechanism (CeFCoM)/Verified UPI, if applicable

🛑 Disclaimer

Payments made through unofficial means (e.g., personal accounts, unverifiable links, or agents claiming to represent the RA) will not be considered valid, and no responsibility or grievance redressal will be entertained for such transactions.

1. To avoid fraud or impersonation, always verify the payment instructions directly on the official website and retain receipts for all transactions.
2. Always insist on payment invoices from the RA’s official email address listed with SEBI.
3. Immediately report any suspicious or unauthorised accounts or individuals claiming to represent us.
4. Verify our registration using the official SEBI and BSE links below:
   1. SEBI Registered Research Analyst: SEBI Directory of Registered Research Analysts
   2. BSE Registered Research Analyst: BSE Registered Research Analysts Directory

📰 BSE Investor Alerts & Press Releases

Stay updated on investor alerts and press releases from the Exchange:

1. BSE Media Releases: BSE Market Information — Media Releases
2. BSE Investor Awareness: BSE Attention Investors Page

🗂️ Investor Charter & Complaint Table

To view our full Investor Charter, MITC, Service Timelines, and Complaint Handling Matrix, visit:

• 🌐Research Sultan Website